Hospitality knowledge, built on the floor.
I'm Florian-Cristian, founder of FCS Consult. My approach connects real service experience, commercial understanding and the details that make a guest want to return.
My journey in hospitality began at 14, gaining practical experience alongside my studies at hospitality college. Since then, I've worked in five-star hotels, restaurants and high-end private members' venues.
For nearly seven years, I managed a premium café and deli within an exclusive private members' workspace, working with teams and rotas, suppliers and stock, product development and everyday guest experience.
That practical background is supported by business management studies completed with Distinction and specialist SCA barista certification. My aim is to bring clear thinking to problems that have to be solved in a real, working venue.
FCS also brings digital and creative work into the conversation—websites, brand presentation, SEO and photography—with specialist drinks expertise available through collaboration where appropriate.
Let's talk about your venue ↗Curious first. Practical always.
Understand before recommending.
We get to know your customers, constraints, current operations and ambitions before suggesting a solution.
Connect the details.
Staffing affects service. Menus affect workflow. Photography affects first impressions. Good decisions reflect these connections.
Make it useful.
We favour changes your team can actually put into practice, with clear scope and sensible priorities.
Practical improvements. Real operational work.
Identified underused space and developed an additional coffee service point to ease service bottlenecks and create capacity for extended operations, including pop-up formats.
Reviewed supplier arrangements, consumables purchasing and contractor requirements, arranging services and negotiating commercial terms.
Developed an additional cold-pressed juice and smoothie operation—from equipment research and acquisition to workspace layout, recipe development, testing, costing, procedures and implementation.
Examples of completed projects during earlier hospitality experience.
Looking for a fresh perspective?
Bring the decision or challenge you're facing. We can work out which first step is worth taking.